United raising limit on payments to bumped flyers to $10,000
DALLAS (AP) — United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
United is also vowing to reduce, but not eliminate, overbooking — the selling of more tickets than there are seats on the plane.
The airline made the promises last week as it released a report detailing mistakes that led to the April 9 incident on a United Express plane in Chicago.
United isn't saying whether ticket sales have dropped since the removal of a 69-year-old passenger by three airport security officers, but the airline's CEO admits it could be damaging.
Raising the limit on compensation to $10,000 for customers who give up their seats started Friday. That is a maximum — it's unclear how many, if any, passengers would see that much. The current limit is $1,350.
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Posted on Tue, May 2, 2017
by Associated Press