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Wednesday, September 26, 2018



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Business Spotlight: LOSGH receives certification, award

Business Spotlight: LOSGH receives certification, award

Lady of the Sea General Hospital has received ISO 9001:2008 certification by DNV, a leading accreditor of U.S. hospitals that integrates ISO 9001 quality compliance with Medicare conditions of Participation. Lady of the Sea General Hospital is the first critical access hospital in Louisiana to receive this certification.

In April, Lady of the Sea General Hospital was notified that it had also received the newly developed “5-Star” rating using HCAHPS results by the Centers for Medicare and Medicaid Services (CMS), which is a patient experience rating system based on surveys indicating patient’s perspective of the care they receive in hospitals.

Hospitals differ on the quality of care and services they provide to patients. HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) is the first national, standardized, publicly reported survey of patients’ perspectives of hospital care, and has been in place since 2008. In 2015, CMS began using a “star” system to make it easier for patients to recognize better quality care by facilities who participate in the HCAHPS system.

To calculate the HCAHPS star ratings, the survey information from one hospital is compared to that from others.

More starts indicate better quality care than fewer stars. “Lady of the Sea is proud to be the only 5-Star hospital in Lafourche and Terrebonne parishes. In the state of Louisiana, there were 17 facilities to earn the 5-Star rating,” said Karen Collins, CEO. “Our staff is committed to providing personalized, quality care, and their efforts are reflected in this patient focused accomplishment.”

ISO 9001 is a quality management system recognized by business around the world, including hospitals and healthcare providers, as the benchmark for continual quality improvement. It was created by the International Organization for Standardization (ISO). The ISO 9001:2008 standards place significant emphasis on proper documentation of all processes within a hospital to ensure that the staff is consistently delivering care in the safest and most effective way. While other certifications mandate specific yet static criteria for participation, ISO 9001:2008, focuses on continuous improvement of services and processes, which has a positive impact on safety and quality.

DNV was authorized by CMS in 2008 as the only accreditation and certification program for hospitals that integrates the ISO quality management system with the core requirements for hospitals set forth by the U.S. government.

Lady of the Sea General Hospital received their required hospital accreditation from DNV in January, 2011. The administration then chose to pursue ISO 9001:2008 certification, which is a more rigorous yearly quality assurance process than accreditation alone. To receive the certification, the hospital underwent an intense on-site evaluation each year for the next three years, showing progress and demonstrating quality in a number of areas including but not limited to inpatient care, outpatient care, administering of medications, food service, operating and administrative procedures, medical equipment and supplies, and infection control. To maintain this certification, each year the hospital will undergo a similar review by DNV to demonstrate continued compliance.

“Hard work and dedication by our employees using their critical thinking skills in addition to their compassion and caring attitudes when it comes to patient care is what sets us apart and drives our high patient satisfaction scores,” said Lloyd Guidry, COO at Lady of the Sea. “In addition to our patients being satisfied, we also focused on demonstrating quality and efficiency in all areas of our facility, which has enabled us to receive both of these designations at the same time. I’m very proud to be a member of this team at Lady of the Sea.”