In April, Hollywood Gaming, Inc. took ownership of the Bayou Gold Casino in Cut Off. The new owners knew they had their work cut out for them but their vision and drive for excellence guided them through the next several months.
Topping the list of priorities was to make sure customers walked in to a welcoming environment that provided utmost comfort and fun … as though they were in Vegas without ever having to leave the bayou.
Bayou Gold Casino, located at 16860 Hwy. 3235 in Cut Off in the Jubilee Truck Plaza, has been open since 2004.
“We’ve made drastic changes since taking over in April. We want to ensure that our employees work together like a team and provide the best customer service on the bayou. We have completely re-imaged Bayou Gold by bringing in new machines, new chairs and décor, new beverage menus that include a full bar and a variety of cocktails and an abundance of exciting promotional programs for our customers,” Hollywood Gaming, Inc. says.
The company handpicked staff members who go above and beyond in ensuring customer satisfaction. When customers walk into the casino, a helpful employee who offers a complimentary bottle of water or soda greets them. The hostess takes a few minutes to explain the many promotions that result in thousands of dollars of cash give-aways and prizes.
“Our staff knows about each and every promotion and explains them to our customers so everyone can find more ways to win at Bayou Gold,” boasts Hollywood Gaming, Inc. “There’s no waiting in lines or having to guess at what each promotion offers.”
As part of its re-imaging campaign, promotions including various clubs such as the Text Club, Birthday Club and Gift Club are ongoing for guests. Give-aways including free play offers and coupons, flat screen televisions, BBQ pits and ice chests often take place. Complimentary cocktails and cash give-aways are also held for Men’s Night on Tuesdays and Ladies’ Night on Wednesdays.
Bayou Gold also has complimentary coffee and a cappuccino machine and often serves appetizers to their guests. The casino also has multiple flat screen televisions so guests can watch football games and take part in their first and 10 give-aways.
“We have a great mix of machines from the traditional VLC machines to the newest models with all the bells and whistles, including Lan Yap Poker and Power Vision.” Hollywood Gaming, Inc. says. “We are working on staying up to date with the newest machines and ensuring the best promotions for our clientele.”
Since taking over in April, Hollywood Gaming, Inc. said business has picked up and they’ve seen a lot of new faces blended in with the regulars.
The current plan is to repair all the driveways and parking lot issues that have developed due to the mud settling beneath the pavement. Bayou Gold Casino is always looking for additional team members to help ensure the highest quality of customer care.
Upcoming promotions for October include Monster Cash Drawings, Lunch Bunch and a Halloween Costume Party.
“You might not be able to make it out to Las Vegas, but if you come to Bayou Gold Casino, you’ll feel like you did!” says Hollywood Gaming.
If you suspect you have a gambling problem, call 1-877-770-7867 toll free.
Posted on Tue, October 7, 2014
by The Lafourche Gazette